About Us


The Early Years ​​

We began our journey as a nationwide contract processing company back in 1997. Complete Mortgage Processing was founded on the simple belief that "broker pipeline nightmares" were due to a huge knowledge gap in loan processing that could easily be solved.  At the time, loans took MONTHS (not weeks) to move from application to closing. The fallout was unbelievable! While working for top lenders, we saw brokers with an overwhelming number of denied files.  It was incredibly frustrating to watch as hundreds of loans entered the pipeline only to be suspended or denied in underwriting. In the worst cases,  the file was withdrawn by a homeowner who was fed up with repeated delays. In a leap of faith, our team of friends created a system that could significantly reduce paperwork, underwriting conditions and the amount of time spent between application and funding. We sent a mailing to offer a full suite of processing services that included file pickup, credit reports, loan processing, closing assistance and more. The name  "Complete Mortgage Processing" was a perfect fit for our startup. In no time, the phones were ringing non-stop with requests from newly licensed brokers who were in dire need of help.​

Transitioning from File Processing to Corporate Training

For many years, we processed files for loan officers, attorneys and financial institutions while collecting data for training purposes. When we relocated across country, it gave us the opportunity to focus all of our attention on training.  We finalized our flagship tool, the Loan Processor-in-a-Box workbook and began delivering training at mortgage companies, libraries and title companies. Next, we became training providers in Nevada and Texas. While searching for an event location in Nevada, we were invited to be a part of the evening curriculum at College of Southern Nevada (CSN). The department coordinator requested  an exclusive offering for CSN and our Loan Processing Solutions course was born! After our contract expired, we expanded the course and invited mortgage professionals to experience the new version of the course online. Since that time is has become our most requested training.

Loan Processing Training Today

As technology improved, we shifted from live/in-person classes to online training. This allowed us to expand our reach from coast to coast. Over the years, we have enjoyed working with thousands of mortgage professionals. We take pleasure in knowing that each person trained can positively impact hundreds (and possible thousands) of others. Feel free to take a look around this site and sample some of our training content . If you are interested in beginning or enhancing your mortgage industry career, we invite you join us for an upcoming class.

Please contact us via email at [email protected] for answers to questions.