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Processing Assistant: A processing assistant may be assigned to a specific loan officer (originator) or may assist several originators within the office with things like verifications, research, phone calls and data entry work.

A processing assistant should possess the following skills and characteristics:

1.Computer literate including:
  • Research skills for performing information searches
  • Knowledge of how to access and send correspondence via e-mail and the lender’s website interface
  • Uploading and downloading documents and forms
  • Ability to easily navigate mortgage related web sites, blogs and forums
  • Good typing skills (speed and accuracy)

2.Organized
  • Knows the importance of being able to access resources quickly 
  • Familiar with online and offline organizational tools: managing email and other correspondence, filing and labeling systems, physical and virtual document storage and more.

3.Good communication skills
  • Has the ability to communicate well (verbal and written)
  • Clearly understands the difference between communication styles that are acceptable for social media vs those that are considered acceptable for traditional business correspondence
  • Understands the purpose of various means of communication and uses them appropriately (i.e., a return phone call for an urgent matter rather than send an e-mail and wait for a response)

4.Grasps new procedures, concepts, and ideas quickly
  • Ability to review and implement steps for processing related tasks independently 

A processing assistant should be capable of managing the following projects:

5.Manage a general e-mail box. Provide him/her with guidance as to what to print, retain, delete, and notify management of.

6.Answering the phone, taking messages, and returning general inquiry calls.
7.Uploading, downloading, faxing, e-mailing or completing online verification and information requests including:
  • Preliminary title reports
  • Appraisal reports
  • Flood certification reports    
  • Payoff requests
  • Written or verbal verification of employment
  • Verification or rent or mortgage history
  • Credit reports
  • Land Surveys

8.Setting up a loan file in the required stacking order
9.Scanning, copying, emailing or converting a file
10.Uploading, downloading, emailing, scanning or shipping files or packages
11.Ordering supplies via telephone or Internet
12.Emailing, uploading or faxing file conditions to the lender
13.Sorting and distributing incoming documnets
14.Coordinating a closing/signing with the lender and title company
15.Obtaining and providing status updates
16.Assisting with any training or meeting facilitation activities

Need a processing assistant? Here is where can you find one:

  • Train an existing team member such as a receptionist, clerk or other support person. Click here for training resources.
  • Search online resumes for people interested in this type of job
  • Post an opening online to your network or forum members
  • Start an internship program and take on high school or college students
  • Advertise for part-time, flexible work hours 
  • Utilize the help of family, friends, and associates
  • Offer free training to aspiring mortgage professionals who need more experience to get the industry position they desire


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     LOAN PROCESSOR (Level 1 and Level 2) 


A qualified Loan Processor will possess the following skills and characteristics in addition to those that are noted above for a processing assistant:

1.  A pleasing personality – it will go a long way in their successful interaction with...

  • Borrowers
  • Lenders
  • Brokers/originators
  • Processing assistants/supervisors
  • Third-party service providers

2.  Basic mortgage industry knowledge including:
  • Industry language and acronyms
  • Regulatory compliance
  • The lending process (in-house and for your primary lenders)
  • Mortgage calculation formulas (for quick and easy file review/analysis)
  • Loan programs and features

3.  The ability to perform standard processing duties including:
  • Ability to understand and adhere to regulatory compliance guidelines
  • Verifications of mortgage, rent, income, employment, assets
  • Calculations for income such as wages (hourly/salary), commission, self-employed, etc.
  • Understanding the components of a credit report and credit characteristics
  • Ability to understand lender documents particularly submission, rate lock, and approval forms
  • Ability to analyze title and appraisal reports
  • Ability to analyze file documents to determine if they meet requirements
  • How to prepare and submit a file that is in alignment with established underwriting guidelines
  • Ability to understand AUS findings/feedback reports
  • Ability to determine what documents will satisfy a condition
  • The ability to navigate and perform complete data entry on loan origination and processing software, such as Calyx Point, Encompass, 
           or other LOS’
  • How to read retail/wholesale rate sheets and price a loan based on this data
  • How to find and utilize current guidelines for various loan types such as FNMA, FHLMC, FHA , etc.
  • How to evaluate the accuracy of the HUD settlement statement

4.  Other personal attributes that are beneficial include:

  • Honest/ethical
  • Reliable
  • Persistence
  • Resourceful
  • Attention to detail
  • Ability to perform well in stressful or difficult situations

Curious about what skills a processor needs? Take a look at the examples below for more insight on the skillset a processing assistant, level 1 or 2 processor and a processing supervisor may be expected to possess.

PROCESSING ASSISTANT    LOAN PROCESSOR 1 & 2           PROCESSING SUPERVISOR
        LOAN PROCESSING TEAM LEADER/SUPERVISOR










A processing team leade or supervisor is the "go-to" person in the office. They may also be responsible for processing some of the more challenging loans and resolving problems for the team. In addtion to the skills and characteristics that are important for the loan processor and processing assistant, a loan processing team leader or supervisor will have:

1.Strong process-management skills
2.Ability to facilitate training and team development
3.Thorough knowledge of all aspects of real estate lending 
including regulations, standard underwriting guidelines and loan 
policy
4.Ability to coordinate and supervise daily processing center activities including:
  • Prepare staff work schedule
  • Assign files for processing based on complexity and projected close date
  • Communicate effectively with brokers, lenders, and borrowers regarding file development and resolution of issues
  • Manage office pipeline including maintaining logs and generating reports
  • Review application files to determine feasibility
  • Monitor accuracy and timeliness of documents submitted for underwriting
  • Observe processing activities to make sure that customer service standards are being met

            Loan Processing Office Manager


A processing manager has a diverse role that requires processing knowledge as well as knowledge of management principles and operational efficiency systems. The processing manager should have the following skills and characteristics in addition to those that are important for the processing supervisor, processor and processing assistant:

1.Good reasoning/evaluation skills
2.Attention to detail
3.Excellent communication, management and conflict resolution skills
4.Ability to train and develop processing staff
5.Ability to analyze and implement workflow assignments
6.Ability to analyze and make recommendations for process improvement
7.Develop and/or analyze profitability reports
8.Resolve internal and external conflicts with all involved parties
9.Monitor adherence to regulatory compliance, established systems and procedures
10.Report to owner/CEO monthly regarding operational efficiency
11.Perform human resource administration tasks including interviews and performance evaluation, promotions, and disciplinary action

                        Loan Processing Center CEO/Owner


The owner of a independent/contract processing company will bear the responsibility for the management and operation of the entire processing center. This individual will be proficient when they are in possession of the following skills and characteristics in addition to those mentioned above for other personnel:

1.An understanding of regulatory compliance. Additionally, they must: 
  • Stay abreast of federal and state regulations
  • Stay abreast of preferred lender policy and procedure
  • Provide in-house regulatory compliance training for staff

2.Risk management skills
  • Evaluate lender, broker, and vendor relationships 
  • Implement identity theft prevention activities
  • Ability to identify mortgage fraud red flags

3.Develop policy and procedure 
  • New hire orientation
  • Team development
  • Develop workflow system

4.Develop incentive and compensation plan for salaried and contract employees
5.Develop and implement a quality control process
6.Business organization/structure  
  • Incorporation, DBA, etc.
  • Managing expenses and accounts receivable
  • Business growth objectives
  • Form beneficial partnerships and alliances
  • Organize advisory board (legal, professional, etc.)
7.Evaluate and acquire high capacity equipment and technology
  • Pipeline management system
  • LOS software
  • Office equipment
  • Internal and external communications system
8.Business development including
  • Market research
  • Develop and implement marketing strategies (online and offline)
  • Determine scope of services 

9.Strong Personal Attributes
  • Excellent written and verbal communication skills
  • Processing, origination, and underwriting experience
  • Project management experience
  • Human resource administration experience
  • Excellent public relations skills


Other processing center positions:

1.Receptionist- Phones, filing, in-person customer correspondence
2.Processing Clerk – Loan data entry, file set up, email/fax information requests
3.Courier- Document pick-up/delivery, post office, general errands
4.Technical Support- Systems/Equipment maintenance and troubleshooting
5.Post-closing clerk- Coordinate delivery and storage of closed/funded files
6.Corporate Trainer- Develop/Facilitate training for processor and broker staff
7.Marketing Director- Develop and implement marketing strategies
8.Webmaster – Maintain website and upgrade content
9.Quality control manager – Review files during processing and after close to monitor adherance to regulatory compliance and corporate policy
10.     Social Media Manager – Effective management of online interactive sites


The requirement for a college education or a college degree varies with each employer. Typically, management and leadership positions will require an advanced degree and employment experience in a similar position.

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Whether you are considering a career as a loan processor or in need of training support, you will find a helpful tip or two on this page.  We know how important it is for loan processors to be knowledgeable, fast and efficient. Our mission is to provide loan processing training that helps you perform at peak levels. The training methodology was developed from years of operating as a nationwide contract loan processing company. Since that time, we have helped more than 3,000 mortgage professionals learn loan processing in a way that is easy and effective.

Looking for answers to common questions about loan processing? Below, you can find answers to a few of the questions we receive often. If you have another question, just let us know. Send an email to info@completemortgageprocessing.com.

1. How do I become a loan processor?

Begin by learning about the various roles a loan processor can play. This will help you to determine which position resonates with you or fits your lifestyle. Your research will also identify  which positions you are already qualified for or where you may need additional training. You can gain more insight on the responsibilities a processor may have by viewing the processor skills section on the right side of this page. You will learn what skills and characteristics are employers are searching  for when filling traditional mortgage loan processing jobs. For salary information and current job openings, you can visit websites like Salary.com or Monster.com. Be sure to check both federal and state licensing requirements or the NMLS website to know if the position you are considering requires a registration or license.

2. How will I know if I am choosing an ethical mortgage company to work for?

Always rely on your instincts. You will intuitively know when something you saw or heard is not quite right for you. You can also visit your official state website and search the Disciplinary Action Reports (DAR) to gain insight on whether or not your potential employer's business practices have come under fire in the past. You can take an investigative approach and talk with other industry professionals. Your peers are often the best source of information about mortgage lenders, bankers or brokers in your area.

3. How can I determine what the mortgage industry licensing requirements are for my job?

First, visit the NMLS Resource Center to learn about the Nationwide Mortgage Licensing System & Registry (NMLS). There you will find mandatory licensing and continuing education requirements. If you plan to be an employee, this is typically covered during the new hire process  If you desire to be an independent contract processor, start your research on your official state website to connect with the mortgage lending division or finance division. 

4. What is the difference between an in-house mortgage loan processor and a contract mortgage loan processor?

An in-house processor is an individual who is employed by and  typically works onsite with a particular lender, mortgage broker or banker. As an employee of the company, the processor may be assigned one or more loan officers to work daily. They are usually compensated with an hourly wage or a salary. This compensation may be supplemented with bonuses awarded upon  achievement of specific production goals.

A contract loan processor is considered to be an independent contractor (aka self-employed). They work closely with a lender, broker or banker and have the freedom to contract with other mortgage professionals. A successful contract processing company could very easily have relationships with 20 loan origination companies . 

A contract processor is usually compensated on a per file basis with the details spelled out via the terms of a renewable contract. Many contract processors are required to be licensed as an originator or a mortgage broker to meet regulatory guidelines for the states they conduct business in. Contract processors need access to the same business equipment and software that an in-house process does but pays for those items on their own. If you plan to go solo, be sure to have sufficient capital to cover the cost on online platforms, office equipment and processing software.

5. How do I choose the best lender for my borrower's loan?

The real key to choosing the best loan is getting to know your borrower. They are not always upfront about their true circumstances. Sometimes, borrowers are simply unaware of the options available to them. Once you understand the borrower's goal and have knowledge about their property, income and credit, you will be ready to find a suitable loan program. You can use the lending resources that are common for your office or use a loan search engine that gives you results based on the data you input into the search system. When you narrow down your choices, be sure that the loan program you select matches your borrower's income, credit and property profile. For more tips on how this is done, join us for an upcoming class.